Frequently Asked Questions About The Duncan
FREQUENTLY ASKED QUESTIONS
Q: Does your property have on-site maintenance?
A: Yes, The Duncan has on-site maintenance, and we offer 24/7 emergency maintenance on-call.
Q: Is your property pet-friendly?
A: Yes, all FLATS® are pet-friendly! We allow up to 2 pets per apartment. Breed restrictions may apply. Contact our leasing office for more details.
Q: Am I required to purchase renter's insurance?
A: Yes, we require renter's insurance, for your protection since it protects your personal belongings in case of theft, fire, or other unexpected events. It also provides liability coverage if someone is injured while in your apartment.
Q: What happens if a resident is locked out of their apartment?
A: At The Duncan we have 24/7 remote lockout assistance. Residents can contact our emergency maintenance line for support.
Q: Which utilities are included in my rent?
A: No utilities are included. Residents are responsible for setting up and paying for their own electricity, water, gas, internet, and any other necessary services separately from their rent.
Q: An item in a resident's unit needs repair. How do they get help?
A: All Flats properties have access to a convenient online portal for maintenance requests, powered through livly.io. Just submit a form and our maintenance staff will create an appointment for you!
Q: Does your property offer on-site parking?
A: Yes, at The Duncan we have designated on-site parking for our residents. Residents can purchase a paid parking pass for their vehicles.
Q: Do you offer furnished units?
A: Currently we do not offer furnished units at The Duncan.
Q: Is there on-site laundry at The Duncan?
A: Yes, in fact every apartment at The Duncan comes with an in-unit washer/dryer, making laundry day a breeze.
Q: How long does it typically take for an application to be approved?
A: Once you submit an application, it takes 2-5 business days to be received and approved. Please contact our leasing office for more details!
Q: What are my options for paying my rent?
A: Rent payments are made conveniently on our FLATS life app!
